Ev99's Terms and Conditions — Complete Guide

1 General Terms & Conditions and Eligibility

Ev99 (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service provider. These Terms and Conditions apply to all services, games, and promotions offered by ev99. By using the Platform, you confirm that you have read, understood, and agreed to abide by these terms.

Ev99's Terms and Conditions may be updated at any time. Any changes will be posted on the platform and users will be notified by email. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

• These Terms and Conditions apply to all services on the ev99 platform, including both the website and mobile app.
• Applicable laws and regulations of Bangladesh shall always take precedence over these Terms & Conditions.
• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply.
• Ev99 reserves the right to suspend its services, fully or partially, at any time and for any reason.
• The English version of these Terms and Conditions shall be considered the definitive document.

2 Account Registration & Eligibility

To register an account and use the gaming services on ev99, you must meet certain eligibility requirements. All information you provide during registration must be complete, accurate, and up to date.

Ev99 may request KYC documents for identity verification at any time. Failure to provide the required documents may result in a temporary account suspension and withheld withdrawals.

• You must be 18 years of age or older to register.
• Each person may only open one account — multiple accounts are strictly prohibited.
• You must provide your correct name, date of birth, email address, and phone number during registration.
• Opening an account using someone else's identity or providing false information is strictly prohibited.
• Users are solely responsible for keeping their passwords confidential and must not allow third parties to access their accounts.
• A national ID card, passport, or driving license may be required for KYC verification.

3 Deposit & Withdrawal Policy

Ev99 supports the most popular payment methods in Bangladesh, including bKash, Nagad, and Rocket. All financial transactions are processed through secure, encrypted channels.

Deposits are generally credited instantly. Withdrawals are typically processed within 15 minutes to 24 hours of initiation, though additional time may be required if KYC verification is not yet complete.

• The minimum deposit amount is BDT 500 and the minimum withdrawal is BDT 1,000.
• A maximum daily withdrawal limit applies; VIP members enjoy higher limits.
• KYC verification is mandatory before any withdrawal can be processed.
• Withdrawals are not permitted until the bonus turnover requirement has been met.
• The deposit and withdrawal method must be the same.
• Ev99 may place a hold on payments if a suspicious transaction is detected, pending verification.
• Suspected money laundering or fraud will be reported to the relevant authorities.

4 Bonus & Promotions Terms

Bonus and promotion offers on ev99 are subject to specific terms. Each offer has its own turnover requirements, validity period, and maximum bet limit. By claiming a bonus, you agree to the specific terms attached to that offer.

• The welcome bonus is available to new members only and can be claimed once per account.
• Withdrawals cannot be made until the bonus turnover requirement is fulfilled.
• A maximum bet limit applies when using bonus funds; exceeding this limit may result in the bonus being forfeited.
• Multiple members of the same household or multiple accounts from the same IP address may not claim bonuses more than once.
• Ev99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Cashback offers are calculated based on net losses only.
• Free spins are typically valid for 72 hours and will expire if not used within the specified period.

5 Gaming Rules

All games on the ev99 platform operate under defined rules. Game outcomes are determined by a Random Number Generator (RNG) that is certified by a third party. Game manipulation of any kind is not possible on ev99.

• Each game has its own rules and payout structure, detailed in the game lobby.
• Any winnings obtained by exploiting software bugs or technical errors will be voided.
• The use of bots, automated software, or any form of unfair advantage is strictly prohibited.
• Accounts found to be involved in coordinated bonus abuse or collaborative cheating will be terminated.
• If any round remains incomplete due to a server crash or network disruption, ev99's decision shall be final.
• In Live Casino, the dealer's decision is final, and video recordings will be reviewed in the event of a dispute.

6 Responsible Gaming Policy

Ev99 believes gaming should be a source of entertainment — never a cause of financial stress or emotional distress. That's why we make responsible gaming our top priority and provide players with a range of tools to help them stay in control.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately. ev99's responsible gaming tools are accessible directly from your account settings.

• Deposit Limits: Set daily, weekly, or monthly deposit limits for your account.
• Loss Limit: Set a cap on how much you can lose within a given period.
• Session Limit: Set a time limit on how long you play in a single session.
• Cooling-Off Period: Temporarily close your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Permanently deactivate your account for a long-term break from gaming.
• Reality Check: Keep periodic reminder notifications enabled to track your play time.

7 Security & Privacy

Ev99 places the highest priority on the security of your personal information and financial data. We use industry-standard 256-bit SSL encryption and conduct regular security audits to keep your data safe.

• Your personal information is never sold or shared with third parties.
• Payment information is stored and processed in compliance with PCI DSS standards.
• We strongly recommend enabling two-factor authentication (2FA) to keep your account secure.
• If a suspicious login is detected, your account will be temporarily locked and you will be notified by email.
• Your information is used solely to improve our services and fulfill legal obligations.

For more information, visit our Privacy Policy Read.

8 Account Closure & Bans

Ev99 reserves the right to suspend or terminate any account at any time and for any reason. The actions listed below may result in account closure or a permanent ban.

• Violation of the Terms & Conditions.
• Registering with false information or committing identity fraud.
• Exploiting bonuses by opening multiple accounts.
• Engaging in dishonest behavior related to chargebacks or payment disputes.
• If the platform is suspected of being used for money laundering or any illegal activity.
• Use of bots or automation software.
• Engaging in abusive or inappropriate behavior toward other players or staff.

9 Limitation of Liability

Ev99 is committed to maintaining the quality of its services. However, there are certain circumstances under which ev99's liability is limited, and every user should be aware of these.

• Ev99 is not liable for any losses caused by third-party network issues or internet disruptions.
• If a game is interrupted due to an unexpected technical error or server downtime, ev99 will make every effort to provide the fairest possible resolution.
• Ev99 is not responsible for any account compromise resulting from the user's own negligence or failure to maintain account security.
• Ev99's maximum liability shall under no circumstances exceed the total amount deposited by the user in that calendar month.
• Ev99 is not liable for any indirect damages, loss of profits, or missed opportunities.

10 Changes to Terms & Conditions & Contact

Ev99 reserves the right to modify these Terms and Conditions, in whole or in part, at any time. For significant changes, users will be notified at least 7 days in advance via email or a platform notification.

Our support team is available 24/7, 7 days a week for any questions, complaints, or feedback. You can reach us via live chat, email, or phone.

• Continued use of the platform after any changes to the Terms & Conditions will be considered acceptance of the updated terms.
• Disputes will be addressed first through negotiation, then mediation, and finally through legal proceedings if necessary.
• Any disputes relating to these Terms and Conditions will be resolved in accordance with the laws of ev99's registered jurisdiction.