Ev99 Privacy Policy — Your data is completely safe

Ev99 is Bangladesh's trusted online gaming and betting platform, delivering a premium entertainment experience for users across the country. Your privacy is not just a legal obligation to us — it sits at the heart of every decision we make. This Privacy Policy covers both the ev99 website and mobile app.

Ev99's Privacy Policy is built in line with international data protection standards. We believe transparency is the best security — nothing is hidden, and you have the right to know exactly how every piece of your data is used.

1 What Information We Collect

We collect certain information when you register and use our services at ev99. This data is used solely to deliver a better experience and to meet legal obligations.

2 How Information Is Collected

Ev99 collects your information through several methods. Each method is fully transparent and based on your consent.

• Direct Registration: When you open an account at ev99, you provide information directly.
• Platform Usage: Information is collected automatically during gameplay, deposits, and withdrawals.
• KYC Process: You upload your documents directly during the identity verification process.
• Cookies & Web Beacons: Technical information is collected automatically while you browse the website.
• Mobile App: Device-related information may be collected while using the ev99 app.
• Support Contact: Conversation records are kept when you contact us via live chat or email.

3 How Your Information Is Used

Ev99 uses collected data solely for specific and legitimate purposes. We never use your personal information for unauthorized activities.

• Service Delivery: To manage accounts, process deposits and withdrawals, and ensure gaming services run smoothly.
• Identity Verification: To complete KYC verification for fraud prevention and to ensure secure transactions.
• Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and other applicable regulatory requirements.
• Customer Support: For resolving issues, processing complaints, and providing support.
• Personalized Experience: To provide game recommendations and offers tailored to your preferences.
• Security Monitoring: To detect suspicious activity and keep your account secure.
• Service Improvement: Analytics to improve platform performance and enhance the user experience.
• Promotional Communications: To notify you about special offers and bonuses, with your consent.

4 Data Sharing & Disclosure

Ev99 never sells your personal information. However, in certain specific circumstances, data may be shared with designated third parties.

• Payment Provider: To process transactions with payment providers such as bKash, Nagad, and Rocket.
• Identity Verification Service: With certified third parties for KYC and AML compliance.
• Legal Authorities: To fulfill legal obligations under court orders or government directives.
• Technology Service Provider: Cloud hosting and security service providers bound by strict confidentiality agreements.
• Regulatory Authority: To submit required reports to the licensing authority.

5 Cookies & Tracking Technologies

The ev99 website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
• Functional Cookies: Used to remember your language preference and game settings.
• Analytics Cookies: Anonymous data is collected to understand which parts of the website are used most.
• Marketing Cookies: To display personalized ads solely with your consent.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the availability of certain ev99 features.

6 Data Storage & Security

Ev99 follows the highest industry security standards to protect your personal information. Our security infrastructure is regularly audited by independent third parties.

• 256-Bit SSL Encryption: All data transmissions are protected by industry-leading encryption standards.
• Two-Step Verification: Two-Factor Authentication (2FA) adds an extra layer of security to your account.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active around the clock.
• Restricted Access: Only authorized ev99 staff can access your data, and only when necessary.
• Data Retention Period: Data for active accounts is retained for the full duration of account activity; after closure, it is kept for up to 5 years as required by law.
• Security Breach Notification: In the event of a data breach, ev99 will notify affected users as soon as possible in accordance with applicable law.

7 Your Rights

As an ev99 user, you have several important rights regarding your personal data. We fully respect these rights and are committed to upholding them.

• Right to Access Information: You may request to view all information stored in your account at any time.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information we hold about you.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to your data being used for marketing or analytics purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, please contact our support team. ev99 typically responds to such requests within 30 business days.

8 Minor Protection

Ev99 is a responsible gaming platform. Our services are strictly for individuals aged 18 and above. Protecting minors is one of our highest priorities.

• Ev99 never knowingly collects personal information from anyone under the age of 18.
• Age verification is built into the registration process, and KYC documents may be requested in cases where eligibility is in doubt.
• If we become aware that a minor has opened an account, that account will be closed immediately and all collected data will be deleted.
• If parents suspect their child is using ev99, please notify our support team immediately.

9 Policy Updates

Ev99 reserves the right to update this Privacy Policy when necessary. Users will be notified in advance of any significant changes.

• For significant changes, users will be notified by email or platform notification at least 7 days before the changes take effect.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• Previous versions of our policies are available upon request.
• If you object to any policy changes, you may request to close your account.

10 Contact & Complaints

Ev99's dedicated privacy team is available 24/7 to handle any privacy-related questions, complaints, or requests. We are committed to resolving all concerns promptly and effectively.

• Privacy-related requests are typically resolved within 30 business days.
• An initial response to urgent security matters is provided within 24 hours.
• You can reach us through live chat, email, or the support page on our website.
• Ev99 takes every complaint seriously and is committed to resolving each one appropriately.